Comments on: User Engagement, You’re Doing It Wrong https://invoicebus.com/garage/user-engagement-youre-doing-it-wrong/ Blog about running a business and solving invoicing and billing problems Tue, 24 Feb 2026 14:50:08 +0000 hourly 1 https://wordpress.org/?v=4.1.41 By: Dimitar Stojanov https://invoicebus.com/garage/user-engagement-youre-doing-it-wrong/#comment-4373 Sat, 18 May 2013 09:14:01 +0000 http://garage.invoicebus.com/?p=3375#comment-4373 Yes, exactly, there are brands build on top of customer support service. And I didn’t disclose their name because I really like them and I’m gonna give them another chance. But they really should put some updates online just to know that their service is alive, because right now I’m feeling quite lost where are headed.

]]> By: Dragan Nikolic https://invoicebus.com/garage/user-engagement-youre-doing-it-wrong/#comment-4372 Fri, 17 May 2013 14:16:19 +0000 http://garage.invoicebus.com/?p=3375#comment-4372 Exactly, customer support should be the core feature of every product/service.

If not done properly, bad user engagement easily becomes a matter of reputation management (fortunately for them, you haven’t disclosed which company is being discussed here), but you get the point.

]]>