Manifesto

12 principles of how we do it

1. We believe Invoicebus is reflection of a passion

It's more than just a software, it's a real-time projection of an ideal full of enthusiasm and faith where belief in success is our key component. It's an asset that we use to show our customers how the glow of our motivation and the greatness of our vision reflects into the product we create. It's been built with great passion and every single functionality has been studied to the tiniest detail with lots of love.

2. We believe in simplicity

Invoicebus is intended to be used by human beings, who are intuitive by nature and like simple things. We are surrounded by invoicing web-apps which compete on that who has more features - time tracking, to do list, expense tracking, staff members, contact list and bunch of other stuff.

We don't compete with them on features, instead we do the opposite: We make less software with less options deliberately, software that doesn't require you to read help and tutorials or even search Google to operate it. Invoicebus is plain and focuses on what is really necessary and important. Simple as 1, 2, 3.

3. We believe invoice creation is the core of invoicing

Everything else is secondary. We spent a lot of time to bring the invoice creation concept as simple and intuitive as the natural plain paper way, by using the WYSIWYG (What You See Is What You Get) approach.

In Invoicebus everything is accessible on the same screen with no page reloads or interruptions... smoothly like waltz. We think the customer's focus should be on the invoice content, not on the software and how to manage it.

4. We believe in beauty of clean interface

We give a great importance to the beauty of the graphical interface. We think beauty is perceived with eyes first, and after with all other senses. That's why we made the crystal clear interface of Invoicebus with perfectly consistent elements, menus and options.

It is interface similar to a desktop application that provides user with an experience well beyond traditional web paradigm. It has such immense wealth of user interactivity possibly to a degree never achieved before in online invoicing.

That's interface which has more visibility, focus, intuitiveness, elegance, consistency; but less redundancy, distractions, confusion, ambiguity.

5. We believe small businesses and freelancers
     have special software needs

Big software companies don't understand the needs of a small business. Why? Because they ride on a different bus, they are big, they think big, they make big. Тhey build software, but their software doesn't fit small businesses and freelancers.

We know this because we are a small business and we have special needs. Owners of small businesses are constantly in rush because everything they do for their business they do it themselves. They don't have a whole day to learn the invoicing software or dig thought the fancy features. They need a software that simply does the job. They are people who share the same vision as we do, who ride on the same bus with us.

We created Invoicebus for them, to pick them up.

6. We believe in 9 seconds sign-up

To sign up for Invoicebus you should enter only your email address. That's your username, that's your ID. What's the big deal with 5-10 fields and all that data, which in fact, we don't ever need. Besides, we avoid the irritating capcha that you couldn't guess even after 10th try.

We think everyone should try Invoicebus for free with no setup fees at all. That's our definition for painless sign-up.

7. We believe in honesty

Everyone faces hard time, sometimes. We are not an exception. When we have a problem we are completely honest and inform you without any hesitation even if the problem is the tiniest one that no one would probably notice.

We promptly inform our customers for regular maintenance time. At no time we are going to hide the problem no matter how big and serious or small and irrelevant it is. We think our customers should be informed about everything that happens with Invoicebus. Transparency is our rule of a thumb.

8. We believe in quick and not so-formal support responses

We try to answer every question within 60min in business hours and not more that 24h at weekends, no matter how many there are. We think the formalities are unnecessary, so our responses are short, clear and precise. We are humans like you are, so we prefer the human way, not auto-answering machine way.

And most important - you get responses directly from us – the mechanics.

9. We believe in purpose beyond making a profit

Our mission is to keep customers bright and happy no matter what. Happy customer is our best customer. We don't split customers on paying and non-paying. They are all in the same box that we call valued customer box. We treat that box very carefully and equally so everyone can ask a question, everyone can ask for help, everyone can request support from us.

10. We believe in discretion

You have the right to create professionally looking invoices, but no one to know that Invoicebus is your secret. There will be no sign of Invoicebus on your extremely elegant invoice (this does not apply for free plan, thus on the bottom of the page, discretely stands the name and web address of Invoicebus). It elevates your reputation and makes you lead and shine.

11. We believe we can't please everyone

If we try to please everyone we won't please anyone. We are open and flexible to new ideas, suggestions and criticism, however we implement only those which are compliant with the vision that Invoicebus delivers - less software more focus on purpose. We always make decisions that we think will be the best for most users, and thus will not jeopardize the integrity and simplicity of Invoicebus.

12. We believe long-term pay subscriptions are tricky

Yes they are. There is always better option that is shorter, not-binding and does not impose the use of the system by any cost. Our paying plans are on a monthly basis, which means you can always migrate to a free one, or choose 'cancel your account' option to leave Invoicebus forever.

No long refund procedures, no mails, no why questions, none! That is your right, that is your choice. You're free like we all are.



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