Why It’s Critical to Have Problem-Solving Approach at the Workplace

Every business has its own share of problems and obstacles on the road to success. What’s important is not to sweep those issues under the carpet or let them blow out of proportion. None of these ways will ease the atmosphere at the workplace or solve the subject in question.

What can make things less stressful is a problem-solving attitude from the top to the bottom of the company. If managers succeed in establishing and nurturing such a policy, the employees will follow suit. In this article, I’m going to give you some helpful tips for that cause.

Smooth in-house communication

The way managers communicate with their employees always plays an important role in workers’ mutual communication. As explained in the article published by the Harvard Business Review, poor communication can indicate some other, underlying issues within a business. For instance, the managers might not be satisfied with their employees’ output but they don’t know how to break this down to their staff.

As opposed to that, the employees might think that the managers don’t treat them well. Since this isn’t something you can communicate that easily, they can simply opt for limited communication or a work-to-rule.

Either way, the managers are in charge of identifying the issue and implementing solutions that will improve communication on all levels in their company. Once everybody starts communicating in a more open and reasonable way, it’s highly likely that most problems will be solved.

Clear collaboration with clients

If a business owner or manager takes a firm attitude when they have to cope with an in-house problem, they might have trouble with their clients, as well.

This becomes even more obvious when you have to deal with an actual problem. Let’s say that you’re a furniture manufacturer who has promised to finish a set of furniture until a certain deadline. However, you didn’t calculate the dimensions of a client’s house properly and now you have to redo some pieces.

If you pretend that everything is all right and oppose the client, you might not only lose that client but you could also get a bad reputation.

A positive problem-solving approach for this particular situation would be to accept the responsibility, admit the mistake, and redo the items in question. This is where you could make good use of professional 3D rendering services and see how furniture fits into the house beforehand.

This is only an example of a positive approach to dealing with issues at work. It’s crucial to take responsibility and try to find the right solution when you’ve caused the problem.

Likewise, you have to react when you’re the damaged party, as well, in order to fight for your rights and your business status.

Encouraging a team-based approach

Creating a problem-solving ambiance throughout your business is a great way not only to actually solve problems but also to prevent them from occurring in the first place.

One of the best ways to reach that goal is to encourage teamwork whenever it’s possible.

For starters, you should teach your employees how to build mutual trust. For instance, you should assign tasks to tandems or entire teams as often as possible.

What’s more, you can organize different trust-building activities during work hours. One of the most popular ones is the trust lean. So, the members of the same team can take part in that or any other activity you come up with.


Of course, there will always be strong individuals who like neither teamwork nor such activities. While you need to give such employees some air, they should know that they’re part of your business.

It’s wise to tell each and every candidate during the business interview that you encourage a positive problem-solving policy and expect them to behave in a constructive way.

Finally, if those individuals contribute to the positive atmosphere within the company, you should tolerate them.

Mediating between the parties in conflict

No matter if you’re a business owner, a team leader or an employee, at some point you’ll be exposed to people who don’t get along. Resolving conflicts at work isn’t always easy but it’s necessary to learn how to solve them.

Of course, it’s easier to play that role if you’re the boss than if you’re an employee. Either way, a rule of thumb in such a situation is not to take sides until you have all the information about the conflict in question.

Also, a clever problem-solving approach would include talking directly to the people in question and find out the facts from the horse’s mouth.

After that, you can listen to other employees and their opinions but take everything you hear with a grain of salt.

Finally, sit down with your HR-manager and work together with all the facts and opinions that you have. It’s extremely important to solve each and every conflict within a business in a friendly way so that nobody feels discriminated.

Fast solutions for higher efficiency

It’s beneficial for a business venture if its owners and managers know how to solve problems in a fast and efficient way. However, it’s even better if employees are trained to identify issues. That way, you can speed up the entire procedure. Since the time spent on such a situation is much shorter, it’s less likely that the problem in question is blown out of proportion.

What managers and team leaders can do is educate their employees on how to manage difficulties. In one of the previous paragraphs, we mentioned the trust lean activity. You can do some other activities with your employees to help them develop a problem-solving approach at the workplace.

Teaching employees to deal with issues

Let’s say that you’re a small business owner whose venture works only with businesses of similar size. However, you’ve realized that the quality of your work is such that you could start working with big shots. So, now you have a potential problem: how to target large companies and establish a professional collaboration with them.

You can create a business assignment for your employees, with the main goal to generate as many original ideas as possible for generating those leads.

It’s up to you how you’ll organize the staff. They can either work in their existing teams or mix them up so that they have to collaborate with other colleagues. Depending on the number of your employees, you can either take part in the brainstorming session or join them in the later stages in the decision-making process.

After you’re done with this simulation, take the solution you like best and use it as an incentive to start working with bigger business names.


It’s not easy to always stay positive and neutral when you have to solve a problem between your employees or with your clients. However, bear in mind that it’s business and not some personal preferences. Because of that, it’s vital to encourage and support an open-minded, problem-solving attitude at the workplace.

What’s more, it’s important to teach your employees how to behave the same way you do towards problems. You can give them special assignments that will simulate problems and work with them to find the solution. This will help them react properly once they have to face real issues.

All these strategies and activities will enable you and your employees to prevent the potential issues from escalation and solve the ones that show up in a friendly way.

Liam Collins

Liam Collins

Liam is a tech pundit and Web enthusiast working at TuiSpace.com. He spends most of his time reading and writing about the current affairs in the world of information technology. When he isn't working, he likes going for long bike rides and walks in nature.
Liam Collins

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